Frequently Asked Questions

Alman Hesabı is a QR code-based digital ordering and split payment system for restaurants. It allows guests to order at the table using their phones and pay individually for their own orders.

Each guest scans the QR code at their table and places their own order. At the end of the meal, everyone can see exactly what they ordered and pay only for their items. No manual calculations needed.

No. Alman Hesabı works through a web browser. Guests simply scan the QR code and access the menu instantly without downloading anything.

Yes. You have full control over menu items, prices, descriptions, images, and categories. Updates are instant and reflected immediately on all tables.

The system requires an internet connection for placing orders. However, we have offline fallback mechanisms to ensure minimal disruption during temporary connectivity issues.

Free plan: 15 tables, 100 menu items and 5 staff accounts. Starter is planned at ₺2,500/month and Pro at ₺5,000/month; paid subscription checkout is not open yet.

No. There are no setup fees, onboarding fees, or hidden costs. You only pay the monthly subscription; there is no per-transaction commission.

Yes. There are no long-term contracts. You can cancel your subscription at any time, and service will continue until the end of your current billing period.

Paid subscription checkout is not open yet. Guests pay at the table with cash or the venue’s card terminal; staff records payment in the app.

Since guest payments are taken at the table, refunds are handled directly at your venue. For subscription payment refunds, simply contact us.

POS integrations are currently in development and will be available soon. Share your integration needs with us and we can prioritize them on our roadmap.

We have built-in redundancy and offline caching. Critical order data is cached locally and synchronized once connection is restored. Your staff can also access a backup admin panel.

The website connection uses HTTPS. Guests pay at your venue; in-app online card payment is not open yet. Contact us with data questions.

Yes. All plans include email support. Professional and Enterprise plans get priority support with faster response times. Enterprise customers also receive a dedicated account manager.

Yes. Once your restaurant is set up, you can download QR codes for each table in various formats (PDF, PNG, SVG). We also offer professional printing services as an add-on.

Contact us through the demo request form or schedule a call. We'll walk you through the platform, answer questions, and help you choose the right plan. Setup typically takes 1-2 days.

Yes. All plans include online training materials and video tutorials. Professional and Enterprise plans include live training sessions for your staff.

You can export all your data (orders, customer info, analytics) within 90 days of cancellation. After 90 days, data is securely deleted in compliance with KVKK regulations.

A built-in loyalty program is on our roadmap. For Enterprise customers, we can evaluate integration needs with your existing loyalty system together.

Yes. Menus can be displayed in multiple languages. Guests can switch between languages with a single tap. Currently, we support Turkish, German, and English.