Frequently Asked Questions

Alman Hesabı is a QR code-based digital ordering and split payment system for restaurants. It allows guests to order at the table using their phones and pay individually for their own orders.

Each guest scans the QR code at their table and places their own order. At the end of the meal, everyone can see exactly what they ordered and pay only for their items. No manual calculations needed.

No. Alman Hesabı works through a web browser. Guests simply scan the QR code and access the menu instantly without downloading anything.

Yes. You have full control over menu items, prices, descriptions, images, and categories. Updates are instant and reflected immediately on all tables.

The system requires internet connection for placing orders and processing payments. However, we have offline fallback mechanisms to ensure minimal disruption during temporary connectivity issues.

We offer three plans: Starter (₺2,500/month for up to 20 tables), Professional (₺5,000/month for unlimited tables), and Enterprise (custom pricing for multi-location chains). All prices include POS integration and support.

No. There are no setup fees, onboarding fees, or hidden costs. You only pay the monthly subscription and standard payment processing fees (2.9% + ₺1.50 per transaction).

Yes. There are no long-term contracts. You can cancel your subscription at any time, and service will continue until the end of your current billing period.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards for both restaurant subscriptions and guest payments.

If a guest needs a refund, you can initiate it directly from your dashboard. Refunds are processed within 5-7 business days to the original payment method.

Most POS integrations are completed within 2-4 hours. We support popular systems like Menulux, Paket Servis, and Lezzetsoft. Our technical team handles the entire integration process.

We have built-in redundancy and offline caching. Critical order data is cached locally and synchronized once connection is restored. Your staff can also access a backup admin panel.

Yes. We use 256-bit SSL encryption, PCI-DSS compliant payment processing, and regular security audits. Card numbers are never stored in our system. All data is encrypted at rest and in transit.

Yes. All plans include email support. Professional and Enterprise plans get priority support with faster response times. Enterprise customers also receive a dedicated account manager.

Yes. Once your restaurant is set up, you can download QR codes for each table in various formats (PDF, PNG, SVG). We also offer professional printing services as an add-on.

Contact us through the demo request form or schedule a call. We'll walk you through the platform, answer questions, and help you choose the right plan. Setup typically takes 1-2 days.

Yes. All plans include online training materials and video tutorials. Professional and Enterprise plans include live training sessions for your staff.

You can export all your data (orders, customer info, analytics) within 90 days of cancellation. After 90 days, data is securely deleted in compliance with KVKK regulations.

The Professional plan includes a built-in loyalty program. For Enterprise customers, we can integrate with your existing loyalty system through our API.

Yes. Menus can be displayed in multiple languages. Guests can switch between languages with a single tap. Currently, we support Turkish, English, German, and Arabic.